Roseville Sewage ProsHow do you reach us?
Call (586) 352-8402. That is the one way to reach the line, and it is the right one for a sewage emergency. There is no form to fill out and no waiting for an email reply when water is on the floor. A dispatcher listens, asks a few questions and connects you with a provider in our network.
We are a referral service, so the provider you are connected with does the cleanup and gives you the price. If you have a question about how the line works, ask it on the call.
What should you have ready before you call?
A short list makes the conversation faster.
- Location. The street address, the nearest cross street and ZIP 48066.
- Source. Where the water is coming from: a floor drain, a toilet, a tub, a laundry standpipe.
- Spread. How far it has gone, and whether it has reached carpet, drywall or stored items.
- Building. Whether it is a house, a rental, a condo or a business, and whether the basement is finished.
- Hazards. Whether water is near the electrical panel, the furnace or the water heater.
- Plumber. Whether a plumber has been called or has cleared the line.
Do not delay the call to gather all of it. Call first and answer what you can.
What happens on the call?
The dispatcher asks about the points above, tells you what to do and not do until help arrives, and connects you with a provider in our network. Ask the provider for the scope and price in writing before you authorize work, and ask when they can be on site. The pages on emergency sewage backup cleanup and the services list explain what to ask.
What if it is not an emergency?
Some people call to understand a situation before acting: a slow drain, a smell, a past backup that left a stain. That is fine. Tell the dispatcher you are not in an emergency, and they will explain what the next step might be. If you want to read first, the service areas and service guides cover the common cases.
What should you do while you wait for the callback or the provider?
Stay safe first. Keep people and pets out of the affected area, stop using water, and do not step into standing water if you cannot see where the electrical outlets and the panel are. Take photographs of the water line and the damage before anything is moved. Write down the time you noticed the problem. If you have a plumber who can come at once, call them too, since the cleanup and the line repair are separate jobs.
Do not mix cleaning chemicals, and do not run a household vacuum on sewage. The emergency page covers the safe and unsafe actions in more detail.
What questions should you ask the provider you are connected with?
You are entitled to clear answers before you authorize work. Ask when they can arrive, what the assessment will include, how they will give you the scope and price in writing, what is included and what is not, how they will document the work for your insurer and what they need from you. Ask whether they will extract the water, remove damaged materials, disinfect and dry, or only some of those stages. If a rebuild is likely, ask who does it.
If anything is unclear, ask again. A provider who answers plainly is a good sign. The services overview has a page for each stage so you can read ahead.
Who calls are for, and who they are not for
Calls are for homeowners, renters, landlords, property managers and business owners in Roseville and nearby Macomb County who have sewage in a building or on a property. Calls are not for general plumbing repairs, municipal emergencies in the public sewer, or insurance disputes. If you believe the public main is the problem, contact the city. If you want to discuss a claim, talk to your insurer. We can still tell you which of those paths fits.
Where are we located?
We take calls for Roseville, Michigan, ZIP 48066, and neighboring Macomb County communities. We do not run a walk-in office, since the work happens at your property and the call is the way in.
How do you report a problem with this site?
If a page is wrong, out of date or hard to use, tell the dispatcher on the line. Corrections are explained on the about page. To see how the line works before you call, the contact our Roseville line walkthrough shows it in four steps.